Amigos STOP & learn
STOP(short, timely, online, pertinent) OCLC update sessions are now free for Amigos members. All sessions are recorded and available for later viewing.
http://www.amigos.org/learning/calendar/updates.php
http://www.amigos.org/learning/calendar/updates.php
4 FREE LEAD online classes
University of North Texas School of Library and Information Sciences (LEAD)Library Education at Desktop program
(1) Library Privacy and Confidentiality (Updated in 2005!) -- gain a better understanding of the USA Patriot Act and other laws as they apply to library user privacy and other issues. (Recommended for public and academic library staff)
(2) Presentation Skills for Librarians -- learn how your organization and presentation of information, as well as presentation of yourself, affects the audience's receptiveness. (Recommended for all types of library staff)
(3) Managing Difficult Patrons with Confidence -- intended to provide each participant with a basic tool-kit that can be applied to manage a variety of difficult patron situations. (Recommended for public and academic library staff)
(4) Providing Excellent Customer Service in a Multicultural Environment -- This course will introduce you to the basics of how diversity and culture impact your understanding of and response to your multicultural customers. (Recommended for all types of library staff)
For more information about each course and to register, please visit the Texas State Library's Library Education at Desktop page:
http://www.tsl.state.tx.us/ld/workshops/online/lead/index.html
